What should I do if my account is disabled?

Most often, we will disable your account without notice if we are notified by our email provider (Gmail or Microsoft Office 365) that your account appears to be compromised (e.g., sending out high volumes of spam email). Your account will also be disabled if Acme University detects your account has been compromised or is being used by someone other than you.

If your account is disabled and you did not withdraw from or were terminated from Acme University, please let us know immediately by submitting this form.

For your security, we are unable to assist with account issues via email. If you are studying abroad and do not have access to a telephone, we will work with you to schedule a Webex meeting.

Accounts are only allowed to be enabled by full-time professional Technology Service Desk staff. As such, accounts disabled on weekends may not be re-enabled until the next business day. Further, if you are unable to reset your password while we are on the phone with you, your account will not be re-enabled until you are in a position to do so.

Once you contact us, the following will occur:

• We will confirm your identity.
• You will be educated on phishing schemes and safe email practices. This is for your safety as many times, compromised accounts are due to individuals responding to phishing or spam emails.

Once your account has been re-enabled, you will be provided with a temporary password.
A Service Desk Analyst will walk you through signing up for the Self-Service Password Maintenance Site (if you haven't already) and resetting your password. For more information, see Password Tips below.

Things to Know:

• You should sign-up on the Self-Service Password Maintenance Site. This will allow you to change your password at your own convenience.
• You are required to change your password every 365 days.
• Never provide your password to anyone. If you think someone may have obtained your password, you should visit the Self-Service Password Maintenance Site and change your password immediately.
• Never click on untrusted links or attachments. If you are unsure, NEVER open an attachment or click a link. Instead, reach out to the sender and ask if they truly sent what you received.